You can contact our Customer Support team via email at support@tenten.com, through our live chat on the website, or by calling us at +94-XXX-XXX-XXX. We’re available Monday to Friday, 9 AM to 5 PM.

• How do I request a return?
  You can request a return by logging into your account, selecting the order, and clicking on "Request Return." Alternatively, contact our support team for assistance.


• Can I exchange an item for a different size?
  Yes, exchanges for different sizes are allowed if the size is available. Please initiate the process through your account or contact support.


• What is TenTen's return/exchange policy?
  Returns or exchanges are accepted within 14 days of delivery, provided the item is unworn, unwashed, and in original packaging. See our full policy here.

• What are your shipping options?
  We offer standard and express shipping options. Choose your preference during checkout.


• What are the delivery charges?
  Delivery charges depend on your location and shipping method. They are displayed during checkout.


• Do you deliver nationwide?
  Yes, we deliver across Sri Lanka.


• How long does delivery take?
  Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days.


• Can I track my order?
  Yes, you will receive a tracking link once your order is shipped.

• Can I edit or cancel an order?
  Yes, orders can be edited or canceled within 2 hours of placing them. Contact Customer Support for assistance.


• How can I place an order?
  Browse our catalog, select your desired items, add them to your cart, and proceed to checkout.


• Do you offer gift wrapping?
  Yes, we offer gift wrapping at a small additional charge. You can select this option at checkout.


• Can I order through social media?
  No, we currently accept orders only through our website.

• Do you offer Cash on Delivery (COD)?
  Yes, COD is available for selected locations.


• What payment methods do you accept?
  We accept credit/debit cards, bank transfers, and digital wallets.


• Do you offer refunds?
  Yes, refunds are issued for eligible returns. Refunds are processed within 5-7 business days after approval.

• How do I determine my clothing size?
  Use our detailed size chart available on each product page.


• What materials are your clothes made of?
  Our clothes are made from high-quality fabrics like cotton, linen, and polyester blends.


• Are your products suitable for sensitive skin?
  Yes, we offer hypoallergenic materials for sensitive skin. Check product details for more information.


• How do I care for my clothes to make them last longer?
  Follow the care instructions on the label. Typically, we recommend hand washing or using a gentle machine wash cycle.